Frequently Asked Questions (FAQ)

  1. How can I get in touch with you?
     
  2. How do I place an order?
     
  3. How do I pay for my order?
     
  4. How do I get my product customised?
     
  5. Can you create artwork for me?
     
  6. Can you match a specific colour for my product/print?
     
  7. What are Pantone (PMS) colours?
     
  8. How do I choose a Pantone (PMS) colour?
     
  9. Do you have a price list?
     
  10. Can I apply for a wholesale/reseller account?
     
  11. Do you offer blind shipping?
     
  12. How long will my order take to arrive?
     
  13. I need help!


 

1. How can I get in touch with you?

You can send us an online enquiry by visiting the Contact Us page on our website. Alternatively you can give us a call on (02) 9481 8199, send us an email at (sales@idbranding.com.au) or chat with us online through our website.

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2. How do I place an order?

Some products can be ordered directly through our website via the Shopping Cart. The order will come straight through to our Sales Department who will process the order and get in touch with you regarding next steps or for any further information required. It is important that you include both your email address and a contact telephone number when ordering so that we can get in touch with you.

You can pay via the secure payment gateway using the shopping cart. Alternatively you may contact us by phone (02) 9481 8199 or by email (sales@idbranding.com.au) and we will provide a tax invoice that will detail your available payment options.

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3. How do I pay for my order?

We accept the following forms of payment:

  • Bank Transfer
  • Credit Card (Visa, MasterCard or Amex)
  • By cheque made out to ID Branding Pty Ltd, mailed to PO Box 435, Pennant Hills, NSW 1715 (please inform us once you have posted the cheque, so that we can look out for it and ensure it arrives)

All prices listed on our website are in Australian dollars (AUD)

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4. How do I get my product customised?

If your order requires custom printing, simply place the order for your desired product through our website. Once we receive the order we will get in touch to discuss your artwork requirements.

At any point during your ordering process, you can contact us by phone (02) 9481 8199, by email (sales@idbranding.com.au) or start an online chat with us through our website.

If you cannot find a specific product or option listed on our website, please feel free to contact by an of the methods above to discuss your requirements.

Please note that no production of a customised product will commence until a 50% deposit payment has been received, so please bear this in mind when considering your required delivery date for your order.

All quoted turnaround times are from the date of artwork approval and receipt of deposit payment.

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5. Can you create artwork for me?

Yes we can! For all customised orders our experienced Art & Production Department will create an artwork approval layout proof to suit your individual requirements. (Artwork set up costs are included in all prices shown on our website)

For any enquiries related to artwork, feel free to contact Matt at (art@idbranding.com.au)

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6. Can you match a specific colour for my product/print?

Most of our customised products can be colour matched using the Pantone Matching System (PMS). Please inform us of any specific colour requirements when placing your enquiry or order. Please also note that a 100% colour match can never be guaranteed, though we do get as close as possible.

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7. What are Pantone (PMS) colours?

The Pantone Matching System (PMS) is a system of thousands of numbered swatches. Most corporate colors (e.g. in a logo) are identified with a number from this system. You’ll often hear it referred to as a PMS number, which stands for Pantone Matching System. Pantone colors can also be called “spot” colours.

For more information, please click here to view our PDF on "Colour Profiles"

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8. How do I choose a Pantone (PMS) colour?

Ideally you will have a Pantone swatch book which gives the best representation of Pantone colours.

Of course if you don't deal with Pantone colours on a regular basis then it is not practical to spend money on a swatch book only for limited use.

Click here to view a PDF list of available Pantone colour swatches.

Please bear in mind that any colours viewed on a monitor will appear differently than colours printed on paper or material. The PDF provided here is to be used as a rough guide only.

We always do our best to provide the best quality product to meet and exceed your expectations, but even using the Pantone Matching System, a 100% guaranteed match is not possible.

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9. Do you have a price list to send out?

No we don't. As there are a lot of different factors to be considered in order to arrive at a price for your specific product enquiry, coupled with the number of different products available, a full price list would be very cumbersome and lead to the possibility of incorrect pricing assumptions.

Our sales staff respond as quickly as possible to all enquiries received with a specific quote in answer to a customer's specific enquiry. This results in the safest option of a secure costing. If a costing is required very urgently please identify it as such when placing your enquiry with us.

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10. Can I apply for a wholesale/reseller account?

You certainly can!

Simply click here to send us an email, and subject to approval we will make the necessary changes to your account on our website.

Don't have an account on our website yet? No worries! We can set one up for you, or you can hit the "Register" button at the top right of any page on our website to set one up yourself.

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11. Do you offer blind shipping?

We certainly do!

Orders can be shipped directly to your customers using your custom delivery labels and paperwork without any mention of ID Branding.

Simply let us know at any point during the course of your order.

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12. How long will my order take to arrive?

Estimated turnaround times for all of our products can be found in their specific text descriptions.

There are many factors that can impact delivery times, including product specifications, order quantity, and delivery options.

Some products are held in stock and can be sent out quickly, but most customised products are ordered in from overseas, and can take anywhere from 2 weeks depending on the quantity ordered and specific customisation.

If you have any questions regarding turnaround and delivery, please feel free to email sales@idbranding.com.au or give us a call on (02) 9481 8199. Our friendly staff will be happy to answer any questions you may have and discuss your specific requirements with you.

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13. I need help!

Please feel free to chat with us online through any page on our website by clicking the chat bubble at the right of your browser window. If we're not currently online, we'll respond to your request ASAP.

Alternatively you can email sales@idbranding.com.au or give us a call on (02) 9481 8199. Our friendly staff will be happy to answer any questions you may have and discuss your specific requirements with you.

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